Refund policy

If you wish to cancel your order; please email us at hello@mylittleeden.co.uk. For all orders placed on our website or other shopping channels listing My Little Eden products, you may cancel orders within 7 days if the goods have not been dispatched. For any cancellation over this period of time we reserve the right to charge a cancellation and administration fee to all orders. The right to cancel these services ends when we begin the service.

If you are concerned that the goods delivered are in a poor condition, please contact us at hello@mylittleeden.co.uk. We will request from you an order number, the full address and postcode of who ordered the item and the date it was delivered. We will also ask you for a photograph of the delivered item on arrival. This is so we can evaluate what condition the goods were in when received.

Provided that you have contacted us within 14 working days of receiving the goods and we have received pictures of the defective or damaged goods, we will determine the cause of the problem and refund or replace accordingly. 

Please be aware that plants in transit can suffer the odd broken branch, bud or flower. This can be without lasting detriment and will not affect the health or the longevity of the plant therefore a refund will not be given in this instance.

Should you decide not to keep the goods, the return cost will be met by you. It is suggested that you use a signed for service so you have a record of its return. All plants must be packed in their original bag and delivery box, to ensure that the product is not damaged on its return journey. After review, a full refund will be given including the delivery charge if the item should be deemed of poor quality. If the item has been damaged by the recipient, we hold the right to only refund a percentage of the value of the goods.  Once received a refund will be actioned for the plant only. If you have not contacted us within the quoted time period of 14 working days, we will deem it that you have accepted the goods. 

On the odd occasions the transport box may be damaged in transit no refund of the delivery would be applied. If the item inside the box when delivered is badly damaged it should be reported to My Little Eden by email hello@mylittleeden.co.uk. Photographic evidence will be required.

If you have ordered an item and had a change of mind, then please contact us within 7 working days starting the day after delivery of the goods. It is advisable that the item is cared for while in your possession and the original packaging retained to insure that the product is not damaged on its return journey. After inspection of the goods a full refund of your purchase will be paid but we will not pay for the return postage or the original delivery charges, unless the goods are incorrectly sent. You must return the items at your own cost and they must be packaged appropriately so the item arrives in good condition. Failing to do this, will result in us holding a percentage of the refund value.

Returned items lost in transit

We cannot be held responsible for returned goods that are lost in transit. We recommend you send them back to us via recorded or special delivery. Refunds of any goods will not be given until the items are returned to us and inspected.